I have been a copier service technician for almost 13 years now. In that time, I have formed some ideas and opinions as to what copiers and related equipment are hte best from the standpoints of user friendliness, reliability, and over-all quality. I will share some of those opinions in the remainder of this post.
The best black and white copiers, in my opinion, based on the criteria mentioned above and on my experience:
Kyocera. They have a very low cost of ownership/operation and give outstanding print quality. They are extremely user friendly, rarely break down, and in the rare instances when they do, they are very technician friendly which greatly reduces down time and increases customer productivity. Find a dealer near you at:
http://usa.kyoceramita.com/americas/jsp/Kyocera/home.jsp Click on the "Where To Buy" tab.
Ricoh/Savin/Gestetner/Lanier. These copiers also give outstanding print quality. They are also very reliable and user friendly. Ease of repair when they do break down reduces down time and increases customer productivity. Find a dealer near you at:
http://www.ricoh-usa.com/
Toshiba: These copiers are reliable and user friendly. They also offer reduced down time due to ease of repair. Find a dealer near you at:
http://www.copiers.toshiba.com/index.shtml
Best color copiers:
Konica Minolta. Exceptional print quality, user friendliness, and a high level of reliability make this your best choice for color copiers. Find a dealer near you at:
http://kmbs.konicaminolta.us/content/home/index.html
Ricoh/Savin/Gestetner/Lanier. These color copiers come in a very close second to the Konica Minolta. Outstanding print quality, user friendliness, and relaibility. To find a dealer near you:
http://www.ricoh-usa.com/
Copiers to avoid:
Canon. I have worked on these and am even trained on a couple of models. While many customers like them to a degree, I think the fascination lies mainly in the name. Their cameras are some of the best on the market, and their faxes are outstanding. Purely from a technician's standpoint, I just don't like these copiers.
Sharp. I have just recently completed Bronze Level certification these copiers. This is another case where many customers like them for whatever reason. They are a bit less user friendly than other brands with certain features being assigned unusual names and put in strange location in the programming. They are programmed and configured differently than most if not all other brands. Because of the configuration and programming differences, they are a bit more difficult to service than other brands. Again, not one of my favorites.
Jim Chitty
Writer/Columnist/Blogger
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